Overview

Shagun Gems & Jewellery respects the privacy of customers, website visitors, jewellers, dealers, astrologers, professionals and other persons who contact us.

This policy applies to personal information collected through our website, enquiry forms, telephone calls, WhatsApp, RCS SMS, email, voice calls, store interactions and other authorised communication channels.

Information We Collect

Depending on how you interact with us, we may collect:

• Your full name.
• Your mobile or telephone number.
• Your email address.
• Your enquiry type and message.
• Your approximate budget, where voluntarily provided.
• Details of gemstones, jewellery, solitaires, Rudraksha, malas or wholesale products you are interested in.
• Reference images, designs or specifications shared for custom jewellery.
• Communication preferences and consent status.
• Records of enquiries, responses and customer-support interactions.
• Basic technical information such as browser type, device type, IP address, referring page and website activity, where collected by our website or service providers.

Please do not submit sensitive personal information that is not necessary for your enquiry.

How We Collect Information

We may collect information when you:

• Complete a contact or enquiry form.
• Contact us through WhatsApp, RCS SMS, email or telephone.
• Request a gemstone, jewellery or wholesale consultation.
• Share a custom jewellery design or reference image.
• Visit our store and provide information for an enquiry or order.
• Interact with our website, advertisements or communication links.
• Provide consent for service updates, support or promotional communication.

How We Use Information

We may use personal information to:

• Respond to gemstone, jewellery, solitaire, spiritual-product or wholesale enquiries.
• Provide current availability, treatment, origin, size, quality, pricing and certification information.
• Discuss custom jewellery designs and requirements.
• Arrange store visits, calls or follow-up communication.
• Provide customer support and service updates.
• Maintain enquiry and communication records.
• Improve our website, services and customer experience.
• Prevent misuse, fraud, security incidents or unlawful activity.
• Meet applicable legal, regulatory, tax or record-keeping obligations.
• Send promotional communication where valid consent or another lawful basis applies.

Communications and Consent

Where you provide consent, we may contact you through RCS SMS, WhatsApp, email and voice call for your enquiry, service updates, support and promotional communication.

Communications may be sent directly by Shagun Gems & Jewellery or through authorised communication and technology service providers acting on our behalf.

Withdrawing Communication Consent

You may ask us to stop promotional communication by replying with an opt-out request, using an available unsubscribe facility, or contacting us at the details stated below. Withdrawal will apply to future promotional communication after the request is processed.

We may still contact you where reasonably necessary to respond to an active enquiry, provide requested support, complete an agreed transaction or comply with legal obligations.

Information Sharing

We do not sell personal information. We may share information only where reasonably required with:

• Website hosting and technical-support providers.
• Form, analytics, communication and customer-support platforms.
• RCS SMS, WhatsApp, email, voice-call and telecommunications providers.
• Professional advisers, auditors or consultants where necessary.
• Government, regulatory or law-enforcement authorities where legally required.
• Other parties where you provide specific consent or direct us to share information.

Service providers may process information only for the relevant service and are expected to protect it according to their contractual and legal responsibilities.

Cookies and Technical Data

Our website may use cookies or similar technologies required for website functionality, security, performance measurement, analytics or advertising.

Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing support, maintaining business records, resolving disputes and complying with legal obligations.

Retention periods may vary according to the nature of the enquiry, transaction, communication and applicable requirement. Information that is no longer required may be deleted, anonymised or securely archived.

Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or storage system can be guaranteed to be completely secure. Users should avoid sharing confidential information through unsecured channels.

Your Choices and Rights

Subject to applicable law and verification of your request, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required, where applicable.
• Withdraw consent for future consent-based processing.
• Opt out of promotional communication.
• Raise a concern or grievance about how information is handled.

We may need to verify your identity before processing a request. Certain information may be retained where required for legal, security, fraud-prevention or record-keeping purposes.

Children’s Privacy

Our website and services are intended for persons who can independently make a lawful enquiry or act through a parent, guardian or authorised adult.

We do not knowingly seek unnecessary personal information from children. A parent or guardian who believes a child has submitted personal information may contact us to request appropriate action.

Third-Party Links and Platforms

Our website may contain links to WhatsApp, Google Maps, social platforms, payment or communication services and other third-party websites.

We do not control the privacy practices of independent third parties. Review their privacy notices before providing information directly to them.

Updates to This Policy

We may update this Privacy Policy when our website, services, communication methods or legal responsibilities change.

The revised version will be published on this page with an updated effective date. Continued use of the website after publication means the updated policy will apply to subsequent interactions.

Contact and Grievances

Contact us to ask a privacy question, exercise an applicable right, withdraw communication consent or raise a grievance.